Frequently Asked Questions
Our apartment community falls within the St. Charles school district.
While there isn't public transportation close by, ride-sharing services like Uber, Lyft, and taxis are available for your transportation needs.
Our apartment community offers free parking spaces for our residents.
Packages are delivered directly to resident apartments, we do not accept packages in the office
LEASING AND RENTING
While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home. Click here to apply!
There are no utilities included in the base rent. Internet, Electric, Water/Sewage, and Trash are all additional fees.
You can choose RoseConnex as your provider for both Internet and Cable services including same day connection options.
Yes, we offer short-term leases subject to availability and demand.
MAINTENANCE AND REPAIRS
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, call the office and follow the prompts to our emergency maintenance. Click here to log into your Resident Portal.
You are not required to be present during maintenance visits unless you prefer to be.
Yes, we do provide emergency on-call maintenance services. Our team is available 24/7 to address any urgent issues that may arise. Please don't hesitate to contact the office and follow the prompts to reach our emergency maintenance line.
If you find yourself locked out of your apartment, simply utilize the lockout feature in the SmartRent app or contact SmartRent Support for direct assistance. SmartRent Support can be reached 24/7 at (833) 767-8736 or [email protected]
MaintenanceRULES AND GUIDELINES
We take pride in providing a smoke-free community. Smoking is strictly prohibited inside our apartment homes, as well as within our common areas and the surrounding grounds of our apartment community. If you have any inquiries regarding our smoke-free policies or need further information, please feel free to reach out to our leasing office.
Certainly! We offer apartment transfer options both within our on-site community and to our sister communities. If you're interested in relocating to a different apartment or community, please reach out to our leasing team, and they will provide you with the necessary information and guide you through the transfer process.
No, we do not permit advertising your apartment home on websites like Airbnb or Vrbo. Our rental agreements strictly prohibit subleasing or short-term rentals through these platforms. If you have any questions about your lease agreement, contact our management team.
MOVING IN AND MOVING OUT
We provide a thorough redecoration process that includes repainting and deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
We encourage our residents to make their apartments feel like home by hanging pictures, mounting TVs, painting walls, or decorating with other personal touches. If you would like to decorate your apartment, please return it to its original condition/color prior to move out.
If you need to break your lease, an Early Termination Fee, which varies based on your lease agreement, is required. This fee is due at the time you give your written move-out notice.
Didn't find an answer?
Our team is always ready to answer your questions.
“Love living here!”- Mike G.
“Ive been a resident for almost a year and I absolutely love it here. The staff has always been friendly and if I ever need maintenance, they are quick and efficient. The location is great and the views are amazing. I highly recommend!”- Annie S.
"The floorplan is amazing and spacious compared to everywhere else that I looked for apartments. Quiet neighborhood, easy and quick access to the Katy Trail, and only minutes away from major shopping and dining. Maintenance was quick to fix an issue on move-in."- Iavor B.